Terms and Conditions

CLHEI LLC Limited 1 Year Guarantee, Return and Exchange Policy

Workmanship Guarantee

We guarantee material durability our leathers for life. This does not cover stains and scuffing/tearing by contact with sharp objects or general wear and tear. Colors will change over time. This is to be expected and is not covered under this guarantee. 

Hardware and stitching we guarantee for 1 year. We choose distressed hardware as part of our design ethic and zippers and hardware will tarnish over time. This is normal and is not covered by our hardware guarantee. 

We test our products under normal loads. Damage due to obvious overloading will not be covered. 

 

RETURNS AND EXCHANGES

Full-priced CLHEI items purchased in the last 14 days are eligible for a return or exchange. Non-CLHEI brands are eligible for exchange or store credit only.

In order to start the process of returning or exchanging an item please email info@clhei.com to receive authorization.

Sale items, gift cards and original shipping charges are non-refundable.

Refunds
To be eligible for a refund, we will require proof of purchase. Your item must be unused and in the same condition that you received it, in the original packaging or similar.

Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will automatically be applied to your original method of payment.

Exchanges
Products may be exchanged for alternative colors of the same item, or for store credit.

Damaged in transit
In the event that an items arrives in poor quality due to damaged packaging, please retain and photograph the item and packaging within 24 hours of receipt and email to info@clhei.com.

Late or missing refunds
If you believe you haven’t received an authorized refund, please check your bank account or credit card company. There is often some processing time before a refund is posted.
If you have done this and you still have not received your refund yet, please contact us at info@clhei.com.

SHIPPING

Unless the return or exchange is due to a manufacturing defect, you will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, our original cost of shipping will be deducted from your refund.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We will not be responsible for lost returns.

PROMOTIONS AND DISCOUNTS

Discount codes cannot be used during promotions and site-wide sales. Gift cards purchased during a sale are valid for the amount paid for the gift card for the duration of the sale, or for face value when products are returned to normal price.